Welcome to the Choturango.com
website (the "Site") operated by CHOTURANGO.COM Bangladesh. We
respect your privacy and want to protect your personal information. To learn
more please read this Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain conditions)
disclose your personal information. This Privacy Policy also explains the steps
we have taken to secure your personal information. Finally, this Privacy Policy
explains your options regarding the collection, use and disclosure of your
personal information. By visiting the Site directly or through another site,
you accept the practices described in this Policy.
Data protection is a matter of trust
and your privacy is important to us. We shall therefore only use your name and
other information which relates to you in the manner set out in this Privacy
Policy. We will only collect information where it is necessary for us to do so
and we will only collect information if it is relevant to our dealings with
you.
We will only keep your information
for as long as we are either required to by law or as is relevant for the
purposes for which it was collected.
You can visit the Site and browse
without having to provide personal details. During your visit to the Site, you
remain anonymous and at no time can we identify you unless you have an account
on the Site and log on with your user name and password.
1. Data that we collect
We may collect various pieces of
information if you seek to place an order for a product with us on the Site.
We collect, store and process your data for processing your purchase on the
Site and any possible later claims, and to provide you with our services. We
may collect personal information including, but not limited to, your title,
name, gender, date of birth, email address, postal address, delivery address
(if different), telephone number, mobile number, fax number, payment details,
payment card details or bank account details.
We will use the information you provide
to enable us to process your orders and to provide you with the services and
information offered through our website and which you request. Further, we will
use the information you provide to administer your account with us, verify and
carry out financial transactions in relation to payments you make, audit the
downloading of data from our website, improve the layout and/or content of the
pages of our website and customize them for users, identify visitors on our
website; carry out research on our users' demographics; send you information we
think you may find useful or which you have requested from us, including
information about our products and services, provided you have indicated that
you have not objected to being contacted for these purposes. Subject to
obtaining your consent we may contact you by email with details of other
products and services. If you prefer not to receive any marketing
communications from us, you have option out at any time.
We may pass your name and address on
to a third party in order to make delivery of the product to you (for example
to our courier or supplier). You must only submit to us the Site information
which is accurate and not misleading and you must keep it up to date and inform
us of changes.
Your actual order details may be stored with us but for security reasons cannot
be retrieved directly by us. However, you may access this information by
logging into your account on the Site. Here you can view the details of your
orders that have been completed, those which are open and those which are
shortly to be dispatched and administer your address details, bank details (
for refund purposes) and any newsletter to which you may have subscribed. You
undertake to treat the personal access data confidentially and not make it
available to unauthorized third parties. We cannot assume any liability for
misuse of passwords unless this misuse is our fault.
Other uses of your Personal
Information
We may use your personal information
for opinion and market research. Your details are anonymous and will only be
used for statistical purposes. You can choose to opt out of this at any time.
Any answers to surveys or opinion polls we may ask you to complete will not be
forwarded on to third parties. Disclosing your email address is only necessary
if you would like to take part in competitions. We save the answers to our
surveys separately from your email address.
We may also send you other
information about us, the Site, our other websites, our products, sales
promotions, our newsletters, anything relating to other companies in our group
or our business partners. If you would prefer not to receive any of this
additional information as detailed in this paragraph (or any part of it) please
click the 'unsubscribe' link in any email that we send to you. Within 7 working
days (days which are neither (i) Friday for BD Sunday for internationally, nor
(ii) a public holiday anywhere in Bangladesh) of receipt of your instruction we
will cease to send you information as requested. If your instruction is
unclear, we will contact you for clarification.
We may further anonymize data about
users of the Site generally and use it for various purposes, including
ascertaining the general location of the users and usage of certain aspects of
the Site or a link contained in an email to those registered to receive them,
and supplying that anonymized data to third parties such as publishers.
However, that anonymized data will not be capable of identifying you
personally.
Competitions
For any competition we use the data to notify winners and
advertise our offers. You can find more details where applicable in our
participation terms for the respective competition.
Third Parties and Links
We may pass your details to other
companies in our group. We may also pass your details to our agents and
subcontractors to help us with any of our uses of your data set out in our
Privacy Policy. For example, we may use third parties to assist us with
delivering products to you, to help us to collect payments from you, to analyze
data and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud
protection and credit risk reduction. We may transfer our databases containing
your personal information if we sell our business or part of it. Other than as
set out in this Privacy Policy, we shall NOT sell or disclose your personal
data to third parties without obtaining your prior consent unless this is
necessary for the purposes set out in this Privacy Policy or unless we are
required to do so by law. The Site may contain advertising of third parties and
links to other sites or frames of other sites. Please be aware that we are not
responsible for the privacy practices or content of those third parties or
other sites, nor for any third party to whom we transfer your data in
accordance with our Privacy Policy.
2. Cookies
The acceptance of cookies is not a
requirement for visiting the Site. However we would like to point out that the
use of the 'basket' functionality on the Site and ordering is only possible
with the activation of cookies. Cookies are tiny text files which identify your
computer to our server as a unique user when you visit certain pages on the
Site and they are stored by your Internet browser on your computer's hard
drive. Cookies can be used to recognize your Internet Protocol address, saving
you time while you are on, or want to enter, the Site. We only use cookies for
your convenience in using the Site (for example to remember who you are when
you want to amend your shopping cart without having to re-enter your email
address) and not for obtaining or using any other information about you (for
example targeted advertising). Your browser can be set to not accept cookies,
but this would restrict your use of the Site. Please accept our assurance that
our use of cookies does not contain any personal or private details and are
free from viruses. If you want to find out more information about cookies, go
to http://www.allaboutcookies.org or to find out about removing them from your
browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
This website uses Google Analytics, a web analytics service provided by Google,
Inc. ("Google"). Google Analytics uses cookies, which are text files
placed on your computer, to help the website analyze how users use the site.
The information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by Google on
servers in the United States. Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators and providing other services relating to website activity
and internet usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process the
information on Google's behalf. Google will not associate your IP address with
any other data held by Google. You may refuse the use of cookies by selecting
the appropriate settings on your browser, however please note that if you do
this you may not be able to use the full functionality of this website. By
using this website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.
3. Security
We have in place appropriate
technical and security measures to prevent unauthorized or unlawful access to
or accidental loss of or destruction or damage to your information. When we
collect data through the Site, we collect your personal details on a secure
server. We use firewalls on our servers. Our security procedures mean that we
may occasionally request proof of identity before we disclose personal
information to you. You are responsible for protecting against unauthorized
access to your password and to your computer.
4. Your rights
If you are concerned about your data
you have the right to request access to the personal data which we may hold or
process about you. You have the right to require us to correct any inaccuracies
in your data free of charge. At any stage you also have the right to ask us to
stop using your personal data for direct marketing purposes.
Issuance of Refunds
If your product is eligible for a refund,
you can choose your preferred refund method based on the table below. The
shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund
method you have selected. Once we have received your product (2-3 working days)
and it has undergone a quality control (1-2 working days), the expected refund
processing times are as follows:
Please note that this policy does not apply to Choturango.com
Global products.
|
Payment Method |
Refund Option |
Refund Time |
|
All |
Refund Voucher |
1-2 working days |
|
Debit or Credit Card |
Debit or Credit Card Payment Reversal |
9-10 working days |
|
bKash |
Bank Deposit / Mobile Payment Reversal |
7 working days |
|
| ||
|
Choturango.com Voucher |
Refund Voucher |
1-2 working days |
Important
Note: The Voucher discount code can only be applied once. The leftover amount
will not be refunded or used for next purchase even if the value of order is
smaller than voucher value.
